If complaints go to your sales team, you may be breaking the law.
A customer asks your insurance broker to stop calling them. The salesperson says 'okay' and calls again next week. Sound familiar? Under the new DPDPA law, this is not just bad service — it is a legal problem. Every insurance broker must have a clear, working path for customers to raise complaints. If that path does not exist, your business is at risk.
Say a customer shares their Aadhaar and phone number to buy a policy. Later, they want to know who else saw that information. They send a WhatsApp message to your agent. The agent ignores it. Under DPDPA, that is a violation. You need one clear person or team to handle such questions. Complaints must be logged with date and time. Answers must be given on time. This is not optional — IRDAI and DPDPA both require it.
Assign one person to handle all customer data complaints and questions.
Create a simple log to record every complaint with date and reply.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“A visible response path builds more trust than a glossy brochure.”
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Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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संपूर्ण DPDPA अनुपालन गाइड
आसान भाषा में। DPDP Rules 2025 समझने के लिए आपके व्यवसाय को जो कुछ चाहिए — फ़ाउंडर्स के लिए लिखा गया, वकीलों के लिए नहीं। अब 7 भारतीय भाषाओं में।
गाइड डाउनलोड करें →5 तैयार टेम्पलेट
सिर्फ़ पढ़िए नहीं — अनुपालन शुरू कीजिए
प्राइवेसी नोटिस, सहमति की भाषा, डेटा इन्वेंटरी, DSR SOP, वेंडर रजिस्टर। आपके ईमेल पर, मुफ़्त।
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