Every medicine order — WhatsApp, app, or counter — creates a privacy risk.
A customer sends a prescription photo on WhatsApp. Another orders online and shares their address. A third calls and gives their phone number. You think you are just selling medicines. But actually, you are collecting health details, addresses, and phone numbers all day long. Health information is the most sensitive kind. Under the new DPDPA law, you must handle it very carefully.
Think about your chemist shop for one minute. A customer sends a prescription on WhatsApp. That photo shows their doctor's name, medicine, and health condition. That is very sensitive information. Now imagine that photo sitting in your WhatsApp for months. Anyone with your phone can see it. Under DPDPA, you must store this safely and delete it when the work is done. Convenience ordering — WhatsApp, apps, calls — quietly creates many collection points. Each one is a responsibility.
List every way customers send you orders or prescriptions today.
Delete old prescription photos from your WhatsApp and staff phones.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Convenience ordering can quietly multiply privacy risk.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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